Most orders are dispatched within 24 hours during Mon-Fri subject to payment and stock availability. Please allow 48 hours during weekends/holidays. If any products are out of stock, we will notify you as soon as possible by email and/or phone call.
Postage and packing charges are as follows:
UK - Free Delivery on all orders over £50
Orders under £50 will be charged at £4.95 per order.
Delivery to Europe ( inc ROI ) -
All orders to Europe are charged at £12.95 per order
Delivery to The Rest Of The World -
Orders to The Rest Of The World are charged at £19.95 per order
If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. Penn Lifestyle will not be responsible for these charges.
All deliveries require a signature. If you are not available to receive the parcel the courier will automatically redeliver on the next working day. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be an additional charge for re-posting.
We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of despatch. For international destinations, we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.
Missing or Damaged Products
Every item sold through pennlifestyle.com is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.
We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us on firstname.lastname@example.org and inform us of any damaged, faulty or missing products from your order.
If you report the problem to us under this Condition, our only obligation will be either:
• to replace any Products that are damaged or defective; or
• to refund to you the amount paid by you for the product in question.
Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.
Returns and Exchanges
All returns must be received within 14 days of you receiving your order and must be accompanied by your original order number. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to the customer.
Returns must be sent back to the following address -
pennlifestyle.com c/o Wilson Imports
1 Queen Elizabeth Avenue
If a product is needed to be exchanged, a new order can be placed for the correct item and a simple return of the previous item can be conducted within 14 days of the order date.
All charges related to shipping are your responsibility and are non-refundable. Shipping costs for a replacement item is FREE up to one time per item, however, payment of duty and tax charges is still the responsibility of the customer. Penn Lifestyle reserves the right to refuse any returns at any time.